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Shipping & Returns
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Orders placed before 09:30 a.m. will generally be shipped the same day to arrive at your location in 1–2 business days (Monday through Friday, excluding Holidays), but in most instances will be delivered next business day. An estimated delivery date can be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
New Vision delivers to street addresses only and not to P.O. Boxes. For your packages safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m.–5:00 p.m., Monday through Friday, except holidays. In certain instances, your order may not be suitable for driver release if no one is available to receive it. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.
Certain New Vision items originate directly from carefully selected vendors and manufacturers. For example, direct manufacturer delivery personnel may deliver your order to your home, office or place of business. Other items are pre-stocked at warehouses around the country and delivered by a common carrier.
Delivery is free on all orders over $50.00 ex GST, excluding some custom products. Custom products include furniture, stamps, customised printing and promotional products. (If a product may be personalised, the product is considered “custom” even if the customer declines to personalise the product.) Examples include (but are not limited to) inked stamps and embossers, business cards, letterhead, envelopes, forms, checks, signs, badges, folders, binders, holiday cards and document services (such as copies, binding, finishing, brochures and flyers). Orders under $50.00 ex GST will be subject to a $8.95 ex GST minimum order freight & handling charge.
Urgent deliveries can be arranged for $14.95 ex GST. If ordered before 09:30am, delivery will normally be the same day. If ordered after 09.30am but before 2.00pm, will receive next morning. (These delivery times are for Capital Cities, Regional Centres will take longer) please call 0508 56 56 56 if you have any questions or to get an estimated delivery time for your address.